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Typical Monthly Discussion Meeting Topics.
We touch base with members monthly to determine key projects you are working on where it would be useful to get the thoughts
and ideas of the other executives and this sets the agenda for the members-only discussion meetings. Examples:
Customer Service Group Management
- Best practices and benchmarking with other customer service groups.
- Better aligning and measuring of customer service efficacy.
- Managing and getting the most of service staff.
Leveraging the Latest Customer Service Mgt. Technologies
- Candid experiences and preferences in customer service systems.
- Feedback on the latest e-service technologies.
- Successes and dismal failures tried in recent history.
Organizational Structure
- Aligning structure and staffing models to the customer service deliverables.
- Determining the optimum "mix" of service methods.
- Building a culture of excellence in the customer service area.
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"If we weren't still hiring great people and pushing ahead at full speed, it would be easy to fall behind and become a mediocre company."
- Bill Gates
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